Power Selling Pros has spent over 15 years coaching CSRs in the residential service trades, and it is one of the most trusted names in HVAC call-handling training. Rather than a piece of software, the engagement is a human-led 1:1 coaching program: coaches pull recordings from a shop's CSR calls each week, grade them against the Pattern for Excellence framework, and sit down with each CSR to walk through what worked, what didn't, and exactly how to handle the next call.
That call-by-call rep is what moves booking rates from the 60% range to 85-90% in many HVAC and plumbing shops, which translates directly into thousands of additional booked service dollars per day without a single extra marketing dollar. The program is built for the realities of the trades: pricing objections, 'I just want to know how much it costs,' after-hours dispatch, membership pitches, and the kind of emotional urgency calls HVAC CSRs field on the hottest and coldest days of the year.
Initial Training comes in In-Person, Four-Hour Virtual, and Two-Hour Virtual formats to match the size and pace of the shop, and ongoing CSR Coaching runs month-to-month with no long commitment. The format is appealing to HVAC owners who have tried software-only call scoring and still find their CSRs slipping on the same objections every week, because the coach's job is specifically to break those habits on a named-person basis.