Weave is a vertical-focused customer communication platform that bundles a VoIP phone system with two-way texting, appointment reminders, review management, online scheduling, and payment processing into one subscription. Founded in 2011 and headquartered in Lehi, Utah, Weave originally grew in healthcare verticals but has expanded aggressively into home services with a dedicated HVAC product.
For HVAC operators, the appeal is that Weave replaces four or five separate tools. Instead of paying for a phone vendor, a text-reminder tool, a review-request tool, and a payments processor, Weave consolidates it all into a single vendor with a unified customer timeline.
Pricing is flat monthly rather than per-user, but Weave does not publish its full pricing online, with the Pro plan starting around $249/month plus a one-time implementation fee around $500 and $4/month per additional phone.