Dialpad is an AI-native cloud communications platform founded in 2011 by the team behind Google Voice. Headquartered in San Ramon, California, Dialpad has positioned itself as the AI-first alternative to RingCentral and Nextiva, with real-time call transcription, live sentiment analysis, AI call summaries, and an agentic AI platform built into the core product.
For HVAC contractors, Dialpad is especially interesting for operations that handle high inbound call volume and care about CSR coaching. Every call is transcribed in real time, sentiment is tracked live, and managers can listen in, whisper, or barge during training. Post-call, Dialpad automatically generates a summary and action items.
Dialpad has two price tracks: the Connect business phone product starts at $15/user/month (annual), and the AI Contact Center product (Dialpad Support) starts around $80/user/month.