Business Phone Service · Reviewed

ServiceTitan Phone Pro

Name: ServiceTitan Phone Pro
Rating: 4.4

The HVAC-native phone system built into ServiceTitan

★ 4.4 / 5|From Contact for pricing|Business Phone Service

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Increased revenue from $16 million to just under $20 million.

Lovett Services

Revenue nearly doubled.

Mr. Electric of Atlanta

On pace to surpass $52 million in revenue.

Rooter Hero

Overview

ServiceTitan Phones Pro is purpose-built for HVAC contractors running ServiceTitan as their operating system. Every inbound call is automatically linked to the right customer, job, and marketing source, which means dispatchers see equipment history, membership status, and prior tickets in a screen-pop before they even pick up. For heating-and-cooling shops running paid acquisition, virtual tracking numbers feed revenue attribution directly back into ServiceTitan marketing dashboards, so owners can see exactly which Google LSA, radio spot, or postcard produced a booked tune-up.

Phones Pro goes well beyond basic VoIP. Its flagship capability, Second Chance Leads, automatically reviews unbooked calls and flags the ones most likely to convert with a callback, turning abandoned opportunities into booked HVAC service calls. AI call scoring grades every conversation against a rubric your coach defines — greeting quality, diagnosis questions, price presentation, close attempt — giving call center managers a data-driven way to raise booking rates across a multi-CSR team.

Because Phones Pro is first-party, it also underpins more advanced products like Contact Center Pro for larger shops that need omnichannel queues, live monitoring, and workforce management. The caveat is that it only works if you already run ServiceTitan, and pricing is never published — Phones Pro is layered on top of ServiceTitan's already premium core subscription, making it best suited for HVAC companies doing at least a few million in revenue.

Key Features

Second Chance Leads

Automatically reviews unbooked inbound calls, flags the ones most likely to convert, and surfaces them to CSRs for a quick callback — reclaiming HVAC jobs that would have been lost.

Automatic Call-to-Job Linking

Phones Pro connects every call to the relevant customer, job, and marketing source, eliminating manual reclassification of abandoned calls and giving cleaner booking-rate reporting.

AI Call Scoring

Every call is transcribed and graded against your script rubric — greeting, diagnosis, offer, close — so managers can coach CSRs on exactly where bookings are being lost.

Marketing Attribution with Tracking Numbers

Dynamic virtual numbers tie phone calls back to the specific HVAC campaign that generated them, feeding accurate cost-per-booked-call data into ServiceTitan dashboards.

Customer Screen-Pop

Inbound calls immediately display equipment installed, service agreement status, open estimates, and call history so CSRs can personalize the conversation and book more jobs.

Native ServiceTitan Dashboards

Call metrics flow into the same ServiceTitan reports as revenue, tech utilization, and technician performance — no data export or BI tool needed.

Pros & Cons

Pros

+Tightest integration available with ServiceTitan — no middleware required
+Second Chance Leads and AI call scoring meaningfully lift HVAC booking rates
+Marketing source attribution is accurate down to the individual call
+Trusted by large multi-location HVAC operators and franchise networks

Cons

−Only makes sense if you already run ServiceTitan
−Pricing not publicly listed and stacks on top of an already premium FSM
−Overkill for sub-$1M shops or solo operators
−Implementation and CSR training can take weeks to fully leverage Second Chance Leads and scoring

Customer Stories

Lovett Services

HVAC

Gary Cosmer

“ServiceTitan is the best solution.”

→Increased revenue from $16 million to just under $20 million.
→Net contribution increased from 8% to around 13%.

Mr. Electric of Atlanta

Electrical

Bob Minkert

“We’ve nearly doubled revenue since we began using ServiceTitan.”

→Revenue nearly doubled.

Rooter Hero

Plumbing

John Akhoian

“ServiceTitan helped grow my sales by 70%.”

→On pace to surpass $52 million in revenue.

What Customers Say

“Since signing on with ServiceTitan, not only have we grown the bottom line of the company but we’ve also been able to do things like transform the culture of this place and really scale our business to take us into the next 20 years of Rainforest Plumbing and Air.”

— Spencer Tippetts, , Rainforest Plumbing and Air

“I couldn't have grown 87% last year without ServiceTitan. I wouldn't even consider another software company.”

— Tom Howard, , Lee's Air

“ServiceTitan has changed the way we do business. From the techs and installers to our office staff, everyone is FULLY connected and able to serve our clients without the previous headaches of trying to make several different programs work together.”

— Jeremy Hatlaub, , J&J Air