GoTo Connect is the unified communications product from GoTo (the company behind LogMeIn, GoTo Meeting, and GoTo Resolve). Built on the former Jive cloud PBX, it combines HD-voice calling, SMS, team messaging, and video conferencing for up to 250 participants in one license. HVAC operators pick it when they have outgrown a simple virtual phone like Grasshopper and want a proper cloud PBX with IVR menus, ring groups, call queues, and real-time analytics, but are not quite ready for the price or complexity of 8x8 or RingCentral contact-center tiers.
The visual dial-plan editor is one of the most-cited differentiators. A dispatch manager can drag-and-drop the IVR tree that routes service calls during business hours, sends emergency no-heat calls to an on-call queue after 5pm, and kicks overflow to voicemail — without filing a ticket with a phone vendor. The newer Connect CX tier adds AI receptionist, AI call summaries, and CRM integrations aimed at growing mid-sized businesses, while the top Contact Center tier at around $80/user/month adds omnichannel queuing, workforce features, and deeper reporting for larger HVAC call centers.
Like most UCaaS platforms, GoTo Connect is general-purpose rather than HVAC-native, so it does not deliver Housecall Pro or ServiceTitan-style screen-pops on its own. Buyers typically integrate it with their FSM or CRM via Zapier or direct connectors. Pricing runs roughly $26–$39/user/month for core phone plans and up to $80/user/month for contact center.