Hatch is an AI-powered customer communications platform that unifies voice, SMS, and email into a single AI CSR stack for home services contractors. Hatch's AI agents handle inbound and outbound calls, text threads, and email follow-up - qualifying new leads, booking appointments, re-engaging dormant customers, chasing unsold estimates, and driving repeat service and maintenance renewals. For HVAC operators, that translates to covering speed-to-lead response in seconds, recovering aged leads and quoted-not-sold opportunities, and sending seasonal tune-up and membership renewal campaigns without adding CSR headcount.
The platform integrates deeply with home-services field service management systems and CRMs, so contact lists, job stages, and membership data flow both ways. Reported outcomes include 3x higher set rates on digital leads, 80% reductions in manual CSR workload, and up to $80K in annual operational savings per AI agent. Hatch has 2,000+ customers and is used widely across HVAC, electrical, lawn care, and solar.
Founded in 2018 by Chris Bache and Bill Violante and headquartered in Richmond, Virginia, Hatch was acquired by Yelp for approximately $270 million in January 2026, adding AI CSR capabilities to Yelp's home-services ecosystem.