XOi Vision was built from day one for trades technicians working on commercial and residential HVAC, plumbing, electrical, and MEP equipment. Technicians use the mobile app to capture photos and short videos of jobsite conditions, failed components, and completed work. AI-powered OCR scans equipment dataplates to instantly identify make, model, and serial number, then populates a structured digital record without manual typing - a huge productivity win in the field.
Where XOi goes beyond generic photo apps is its Knowledge Hub and AI summarization. The Knowledge Hub holds thousands of hours of manufacturer manuals, troubleshooting videos, and technical workflows that techs can pull up on the job. After a call, AI automatically drafts a clear work summary from technician-captured inputs - saving hours of report writing and producing polished, consistent customer-facing documentation. Managers review coaching moments through XOi's dashboard, while customers receive video links proving the work and the condition of their equipment.
XOi is headquartered in Nashville's Gulch district with 140+ employees after a $230M KKR investment. It has deep partnerships with ServiceTitan (strategic), Service Fusion, FieldEdge, and other major FSMs, and its HVAC customer list includes Boulden Brothers, EMCOR Services, and hundreds of residential and commercial mechanical contractors. For HVAC operations focused on technical credibility and sales-through-service, XOi is the category leader.