NextPhone is an AI receptionist purpose-built for service businesses that value simple pricing and fast pickup. The AI answers every inbound call in under 5 seconds, 24/7, with no per-call or per-minute fees, at a flat $199/month with unlimited calls. For HVAC contractors, that predictability is a big deal: seasonal call volume spikes don't blow up the monthly bill.
The platform is designed around a smart-forwarding model that splits calls between AI and humans. NextPhone's AI resolves 90-95% of inbound calls, including scheduling, pricing questions, and callback requests, while routing the remaining 5-10%, such as emergencies, upset customers, or commercial negotiations, to your on-call dispatcher. It detects emergency keywords like no cooling, pipe burst, and furnace not working, and transfers those calls immediately instead of trying to book them.
NextPhone integrates directly with ServiceTitan, Jobber, Housecall Pro, HubSpot, and other common home service tools, and its ServiceTitan integration puts appointments on your dispatch board while the caller is still on the line. The product is positioned for independent HVAC, plumbing, and electrical shops that want predictable pricing and don't want to manage per-minute call economics.