Avoca is the AI Front Office for Home Services, trusted by over 1,000 customers to handle their most critical customer touchpoint: the phone call. Built from the ground up for the trades, Avoca's AI CSR answers calls 24/7, books jobs directly into your dispatch board, and ensures no revenue opportunity slips through the cracks. With a 90%+ call resolution rate, Avoca delivers reliability that rivals your best human CSRs.
Beyond inbound call handling, Avoca provides a complete front-office suite including web chat for engaging site visitors, speed-to-lead capabilities that capture every lead from every source, and outbound campaigns to re-engage past customers and fill your board. The platform also includes real-time coaching with call scoring, giving managers visibility into every customer interaction. As a SOC 2 Certified and ServiceTitan Gold Partner, Avoca integrates seamlessly into the tools contractors already use, making adoption fast and painless.
Whether you run a 5-truck plumbing shop or a $100M multi-trade operation, Avoca scales to meet your needs. Companies like H.L. Bowman run nine-figure businesses with just 9 CSRs because Avoca handles 70% of their call volume. The platform's AI doesn't get tired, call in sick, or have a bad day, letting owners sleep well knowing every call is handled professionally.